About American Bank
Q: Who is American Bank?
A: American Bank is a “Nationwide Community Bank”, serving our local community in Eastern Pennsylvania as well as our customers throughout the country. American Bank is chartered by the Pennsylvania Department of Banking, and is a member of the Federal Reserve System.
Q: Is American Bank a publicly traded company?
A: Yes, American Bank is a publicly traded company. We completed our initial public offering of common stock in June 2000. American Bank stock is traded on the Over-the-Counter Bulletin Board under the symbol AMBK. If you are interested in learning more about American Bank stock, including current market price, please visit our Stock Information page.
Q: Are my deposit accounts insured by the FDIC?
A: Yes, each American Bank depositor is insured to at least $250,000 by the Federal Deposit Insurance Corporation (“FDIC”). American Bank’s FDIC Certificate Number is 34422. For additional information about deposit insurance, you may contact us, or write to: Federal Deposit Insurance Corporation, Office of Consumer Affairs, 550 Seventeenth Street, N.W., Washington, D.C. 20429. You may also contact the FDIC Consumer Call Center at 877.275.3342. Effective July 21, 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act permanently raised the current standard maximum deposit insurance amount to $250,000. The FDIC insurance coverage limit applies per depositor, per insured depository institution for each account ownership category.
A: We understand that the confidentiality and security of both your account information and the information that personally identifies you are of the utmost importance. We enforce the strictest standards and employ the latest technology to guarantee the maximum privacy and safety for our customers. Click here to learn more.
Q: What is American Bank’s routing number?
A: American Bank's routing number is 031302997.
General Account Questions
Q: When do I receive my American Bank deposit account statements?
A: Statements for our consumer checking, savings (excluding Retirement Savings accounts) and money market accounts are mailed on either the 5th, 10th or 15th of each month. For your convenience, we will combine your deposit accounts into a single statement, unless you instruct us otherwise. Statements for our business checking, savings and money market accounts are mailed at the end of each month.
Q: Does American Bank offer electronic deposit account statements?
A: Yes, with online account access, you can view statements online free of charge when you sign up to receive e-Statements. For business customers, only the Business Administrator can enroll the business for e-Statements. Once enrolled, the business users that have been granted online access will have the ability to view e-Statements for each account that they have access to view. There are up to twenty-four (24) months of past statements available online. Plus, you can either print a copy of the statement for your records or save the statements on your computer.
Q: Why am I unable to view my e-Statements?
A: In order to view your e-Statement, you need to enable pop-ups from the AmericanBank Online website. To enable pop-ups, open Internet Explorer and select ‘Tools’ from the menu bar. Then, select ‘Pop-up Blocker’ and click on ‘Pop-up Blocker Settings’. In the field ‘Address of Website to Allow,’ type ‘online.ambk.com’ and choose ‘Add.’ Next, you will also type ‘www.ambk.com’ and choose ‘Add’. Select ‘Close’ to the complete the add function. You should now be able view your e-Statements.
Q: When I deposit a check, when are the funds available to me?
A: Please refer to our Funds Availability Disclosure. This disclosure is provided to you when you open a new account.
Q: How do I notify the bank of my change of address?
A: If you are an AmericanBank Online customer, you may change your address after signing on to view your accounts by sending us an online secure Message by clicking on Messages or by clicking on ‘Account Services’ and then selecting'Requests' and ‘Address Change’. In addition, you may send us a written notification of your change of address with your original signature as it appears on your account. You may mail your request to:
4029 West Tilghman Street
Allentown, PA 18104
We must receive a secure Message or signed written request containing an original signature from each person that is requesting the address change.
Q: How do I wire transfer funds from American Bank to another Bank?
A: You can contact a member of our customer service team at 888.366.6622 to request a Wire Transfer Form be sent or faxed to you. If you are an online banking customer, you can also obtain a Wire Transfer Form by signing on to AmericanBank Online:
- Consumer - Select Account Service, then Requests
- Business - Select Service Center, then Requests
The Wire Transfer Form must be completed in its entirety and signed. American Bank requires your original signature on the Wire Transfer Form.
Wire Transfer Requests $50,000 or less:
As an additional convenience, for wire transfer requests $50,000 or less, you may fax a completed Wire Transfer Form to 610.289.3326 and, for security purposes, after signing in to AmericanBank Online, send us a Message. This Message should detail the name of the bank you are wiring to, the bank’s routing #, the dollar amount of the wire and an indication that you have also faxed your wire request.
Wire Transfer Requests over $50,000:
For wire requests over $50,000, we do not accept fax wire requests. You may deliver your wire request in person or send by U.S. Mail or Overnight Delivery to: American Bank, ATTN: Customer Service, 4029 W. Tilghman Street, Allentown, PA 18104.
Please refer to our Other Fees & Charges Disclosure for current fee information.
Q: Are there fees for incoming wire transfers?
A: American Bank currently does not charge for incoming wire transfers.
Q: When will my wire transfer be credited to my account?
A: Incoming wire transfers are available for immediate withdrawal when received by 5:00 p.m. (ET) on any business day. Wire transfers received after 5:00 p.m. (ET) may not be available for withdrawal until the next business day.
Q: Can I wire transfer funds anywhere?
A: American Bank does limit the countries in which it will wire funds. You may contact a member of our Customer Service team at 888.366.6622 for specific questions about wiring funds.
Q: Is there a cutoff time for sending wire transfers?
A: Outgoing domestic & international wire transfer requests must be received and confirmed prior to 4:00 p.m. (ET). If a request is received after 4:00 p.m. (ET) or if we are unable to confirm the wire transfer request by 4:00 p.m. (ET) the wire may not be processed until the following business day.
Q: How do I get cash?
A: You can go to any Allpoint or Accel ATM. American Bank does not charge you an ATM fee, although the bank owning the ATM may charge you. You can use your American Bank Visa Debit Card for purchases at any grocery store, gas station, hotel or merchant that accepts Visa or you can use your ATM card where accepted. At many of these retailers and businesses, you can ask for cash back at no charge.
Interest Checking/Savings/Money Market Accounts
Q: Why do you pay a higher rate of interest for balances of less than $10,000 on the e-Checking account?
A: We want to make sure that all of our customers take advantage of the high interest rate offered through this account. The portion of your balance that is $10,000 or greater will continue to earn interest at above-market rates. Click here to learn more about these products.
Q: Is the rate on my e-Checking account an introductory rate?
A: No, the rate on the e-Checking account is not an introductory rate. Our goal is to offer our customers great rates, all the time and have some of the most competitive rates in the country. This rate is subject to change at any time.
Q: How does the ATM rebate work on my e-Checking account?
A: American Bank will rebate up to $4.75 per transaction, with a maximum rebate of $10.00 during that statement cycle, when the ATM owner/operator assesses a fee. To qualify for an ATM rebate your account must have an average daily balance of $1,000.00 or more on the date the transaction posts to your account.
Q: Can I use my savings or money market account for overdraft protection?
A: Yes, as an added convenience, you may use your savings or money market account as overdraft protection. However, due to Federal regulations, during a calendar month, you may make no more than six (6) preauthorized withdrawals, automatic or telephonic transfers, PC transfers, checks, drafts and check card or other similar transactions from your savings or money market account to another account of yours or to a third party.
Q: Can I write checks on my Premium Money Market or e-Money Market Account?
A: Yes, you may write checks on your e-Money Market Account but during a calendar month, you may make no more than six (6) preauthorized withdrawals, automatic or telephonic transfers, PC transfers, checks, drafts and check card or other similar transactions from your savings or money market account to another account of yours or to a third party. However, checks are counted against your account when they clear, not when you write them. Therefore, it is not recommended that you use this account for regular check writing.
The Premium Money Market account generally pays a higher rate of interest and does not have check-writing capability.
American Visa Debit or ATM Card/Free ATMs
Q: Do you provide an ATM Card?
A: Yes, upon request, American Bank does provide an ATM card on select accounts.
Q: Do you provide a Visa Debit Card?
A: Yes, upon request, American Bank does provide a VISA Debit Card on select accounts.
Q: How do I receive an American Visa Debit Card?
A: Upon completing a new account application, you can request a card to be sent to you or, if you are an existing customer, you can contact us and we will be more than happy to order a card for you.
Q: How do I activate my Visa Debit Card?
A: You can quickly and easily activate your American Bank Visa Debit Card by calling toll free 800.992.3808 (within the United States) or 614.564.5101 (outside the United States).
Q: How do I create or change my PIN for my Visa Debit Card?
A: You can create your PIN for your Visa Debit Card when you activate it. If you've forgotten your PIN or you want to create or change it, you can call toll free 800.992.3808 (within the United States) or 614.564.5101 (outside the United States).
Q: Do you charge for ATM (Automated Teller Machine) services?
A: No, American Bank does not charge a fee for withdrawing funds from an ATM. However, the ATM owner may assess a surcharge. American Bank will refund e-Checking account customers, up to $10.00 per monthly statement cycle ($4.75 maximum for each transaction), for ATM surcharges you incur during the month, when your average daily balance at the time the withdrawal posts to your account is $1,000 or more. American Bank will also provide ATM rebates to Forever Free Checking customers, up to $4.75 per transaction, with a maximum rebate of $10.00 during that statement cycle, when the ATM owner/operator assesses a fee. To qualify for an ATM rebate, your Forever Free Checking account must have an average daily balance of $200.00 or more on the date the transaction posts to your account. ATM rebates are also provided to Student Checking customers, up to $4.75 per transaction, with a maximum rebate of $10.00 during the statement cycle, when the ATM owner/operator assesses a fee. There is no average daily balance requirement for the ATM rebates for Student Checking.
Q: What networks can I use to access the funds in my account?
A: You can withdraw funds at any Allpoint or Accel ATM. When using the American Visa Debit Card / ATM Card (instead of cash or a paper check) at a point-of-sale terminal (for example, a grocery store) you may be able to request cash back.
Q: How much can I withdraw from an ATM or charge purchases for with my Visa Debit Card?
A: You can withdraw up to $500 per day using the ATM feature of your American Bank Visa Debit Card. If you are using your Visa Debit Card to purchase goods or services, your daily limit is $1,500. To learn more, please refer to the Electronic Fund Transfers Disclosure.
Q: How much can I withdraw from an ATM with my American Bank ATM Card?
A: You can withdraw up to $500 per day with your American Bank ATM Card. To learn more, please refer to the Electronic Fund Transfers Disclosure.
Q: Where can I find “free” ATMs?
A: American Bank doesn’t charge a fee for ATM usage, but you may be charged by the institution that owns the ATM. To help you avoid ATM fees, we’ve researched the web to locate sites that list Free ATMs. We’ve set them up as links, so all you have to do is click on the link that meets your geographical requirements. Click here for additional information.
Q: What if I lose my American Bank Visa Debit Card or ATM Card?
A: To report a lost or stolen Debit Card or ATM Card, call 800.417.8715 or 614.564.5101 (if calling outside of the United States).
Q: What is online banking?
A: Online banking is a real-time solution that allows you access to your accounts 24 hours a day, 7 days a week. You may check your balances and transaction history for such accounts as checking, savings, money market, certificates of deposit, loans, lines of credit and mortgages. You can also transfer money between your accounts and both personal and business customers can pay vendors and creditors with the Online Bill Pay service. Business customers may request wire transfers and create an ACH file for transmission, subject to completion of required agreements. Plus, you can change your Password …all over the Internet…all in a secure manner.
Q: Does American Bank charge to use the online banking system?
A: No, online banking access is absolutely free!
Q: What web browser do I need to use for real-time online banking?
A: For the best results, we recommend you utilize the most current version of the following browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Internet Explorer or Microsoft Edge.
Q: What do I need to sign-up for online banking?
A: Once you have established an account at American Bank, you may apply online anytime.
Q: Will I be able to access my accounts as soon as I sign-up?
A: No, you will not have immediate access to your account information. When enrolling in online banking, you will be able to choose your Sign-On ID. However, we will need to approve your Sign-On ID and issue you a Password before you can access online banking. The Sign-On ID will be forwarded to you by email and your Password will be sent to you by U.S. Mail.
For existing online banking customers, you may request to add additional accounts by contacting Customer Service by phone or sending a Message through AmericanBank Online. Upon receipt of your request, we will review and upon approval, add this account for online access. Your Sign-On ID and Password will remain the same.
Q: Can I choose my own Sign-On ID?
A: Yes, when enrolling in online banking, you can choose to create your own Sign-On ID. Your Sign-On ID should consist of eight characters and be a mix of letters and numbers. For security purposes, you may not use your birthdate, your entire first or last name, any portion of your social security number or your telephone number. As an additional security measure, we may add characters at the beginning or end of your requested Sign-On ID.
Q: Can I choose my own Password?
A: Yes, when you sign-up to access your account online through AmericanBank Online, we will randomly assign a Password that will be sent to you by U.S. Mail. Upon logging in for the first time, it is required that you change your Password. It is recommended that you use both numbers and letters with a minimum of 8 characters. For security reasons, we do not recommend using your birthdate, telephone number or social security number. We recommend that you change your Password at regular intervals. While we will make every reasonable effort to maintain the privacy and security of your account information, we cannot be responsible for the confidentiality of your Password once it has been received by you.
Q: Is my Password case-sensitive?
A: No, your Password is not case-sensitive.
Q: Once I have registered and received my Password from American Bank, how do I sign-on?
A: You can sign-on to your accounts from any page of our web site using the AmericanBank Online sign-on on the right side of every page. You will enter only your Sign-On ID and then be taken to the Password page. After you enter your Password, you may be prompted to receive and enter a one-time passcode that will be entering on the following screen. If you are successfully authenticated, you will be signed in to your accounts.
Q: What if I forget my Sign-On ID or Password?
A: If you forget your Sign-On ID , you should contact us. We will send you your Sign-On ID by email. If you forget your Password, you can click on the “Forgot your Password?” link after entering your Sign-On ID.
Q: Can I pay my bills online?
A: Yes, our Online Bill Pay service is available to customers with a checking account that is currently enrolled in online banking through AmericanBank Online. If you are not yet enrolled in online banking, you can apply online by completing the AmericanBank Online Enrollment Form.
Q: What versions of Quicken can be used to download my American Bank account activity?
A: You may download your deposit account activity into the most versions of Quicken, although we recommend using the most recent version of Quicken available.
Q: How secure is online banking?
A: We use 128-bit Secure Socket Layer (SSL) encryption system, Transport Layered Security (TLS) 1.1 or higher. SSL encryption ensures that electronic messages between you and American Bank cannot be read by outside parties, even if intercepted. American Bank strongly suggests that you use a browser that supports 128-bit encryption, Transport Layered Security (TLS) 1.1 or higher. SSL performs three critical safety functions. First, it authenticates or ensures that the server you are connected to is the one it purports to be. Second, SSL creates a secure communications channel by encrypting all data packets in transit between your SSL-capable browser and the American Bank SSL-capable server. Third, SSL creates a cryptographic checksum to ensure data integrity. The checksum provides a count of the number of bytes in a document. Therefore, if a message is not received in its entirety, it is rejected and another copy is sent.
Q: How secure is banking on the Internet?
A: The information you provide is kept strictly confidential. And the latest electronic encryption technology ensures the secure transfer of information over the Internet. For more information about online security, click here.
Q: How can I tell if my online session with American Bank is encrypted?
A: Most browsers have an icon such as a key or a lock to represent an encrypted session. A broken key or an open lock indicates that the session or mode is not encrypted. Although a broken key or open lock might appear when the page loads between two encrypted pages, the session is still encrypted if a key or lock is present when the page is loaded.
Q: Can I view all my accounts via the Internet?
A: Yes, upon signing up to access your accounts online through AmericanBank Online, you will be able to view checking, savings, money market, certificates of deposit, loan and mortgage account information.
Q: What is the difference between my “Current Balance” and my “Available Balance”?
A: Your “Current Balance” is the actual balance in your account according to our records. Of course, your record of your account balance may be different. We strongly encourage you to reconcile your account against your American Bank statement(s) on a regular basis. Your “Available Balance” will not include deposits which are not yet available to you, and will include amounts available under Overdraft Protection and/or Overdraft Lines of Credit.
Q: Can I transfer funds between accounts?
A: Yes, you can transfer funds between any checking, savings, money market and most line of credit accounts for which online banking access has been authorized by you.
However, due to Federal regulations, during a calendar month, you may make no more than six (6) preauthorized withdrawals, automatic or telephonic transfers, PC transfers, checks, drafts, and check card or other similar transactions from your savings or money market account to another account of yours or to a third party.
Q: When is my account information updated?
A: Your account balances will immediately reflect any account activity during the current day.
How does ACH Direct work?
Q: What is the ACH Direct service?
A: This is a quick and easy way to transfer money from an account that you have at another bank to your American Bank personal checking, savings or money market account. And best of all, there is no additional charge to you!
Q: What is a registration?
A: A registration is when you have requested funds to be transferred between your account with American Bank and an account that you have at another financial institution. Within three days after receiving your registration, we will deposit a small sum of money into your account at the other financial institution. You will then need to obtain the date and amount from your account at the other bank and enter that information into the ACH Direct service.
Q: Can I use ACH Direct to transfer from my business account at my other financial institution to American Bank?
A: No, the account that you hold at your bank must be a personal checking, savings or money market account.
Q: Does a new registration need to be completed for each ACH transfer I want to make?
A: No, you will only create a new registration when you are trying to link accounts that are not currently on your ACH list.
Q: What happens if I forget to write down the confirmation deposit date and amount?
A: For security purposes, we will inactivate your registration request if you enter the incorrect date and/or transaction amount. If we inactivate your registration, you will need to register that account again.
Q: How will I know when my ACH is ready for me to use?
A: Once you successfully confirm your account by entering the requested information, you will be set up to begin transferring money. You will also see the status of the registration has changed from ‘Pending’ activation to ‘Active’.
Q: What is the minimum amount of money that I can transfer at one time?
A: You may transfer as little as $10.
Q: What is the maximum amount of money that I can transfer at one time?
A: You may transfer as much as $25,000.
Q: Can I stop a one-time ACH transfer?
A: Yes, one time transfers can be cancelled when the request is received at least two (2) business days before the processing date.
Q: Can I stop an ACH transfer that I have scheduled on a recurring basis without canceling all of my transfers?
A: Yes, you can Skip the next transfer when the request is entered at least three (3) days before the requested processing date.
Q: When will I have access to the funds that have been deposited to my American Bank account?
A: You will have access to the funds two (2) business days after the funds have been deposited to your account.
General Bill Pay
Q: What are the browser settings for AmericanBank Bill Pay?
A: For the best results, we recommend you utilize the most current version of the following browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Internet Explorer or Microsoft Edge.
Q: Why aren’t some browsers supported?
A: We will continue to provide support for rapidly adopted new operating systems and browsers to reach the largest percentage of Internet users possible. Currently, Bill Pay is compatible with browsers that are used by 95% of the U.S. population.
Q: What are some of the features of Bill Pay?
A: There are many great features available through Bill Pay, including:
- Online receiving and viewing of bills with over 300 billers
- Bill Pay Service Guarantee
- Ability to view whether your payment was sent electronically or by check
- Report bill payment issues from within the Bill Pay service
- Schedule payments up to one year in advance
Q: Does Bill Pay support court-ordered payments or federal tax payments?
A: No, you cannot make court-ordered payments, state or federal tax payments through Bill Pay. Additionally, Bill Pay can only make payments within the United States.
Q: What information will I need to set-up a new payee?
A: If you receive bills or statements from the payee, enter the information as it appears on the bills you currently receive, such as the payee’s name, address, telephone number and your account number, if applicable. If the payee is an individual or company that does not send you bills, enter the address where you want the payments sent. Payees cannot be set up when accessing Bill Pay through AmericanBank Mobile.
Q: How will I know that a payment can be made same day or next day?
A: If a payment can be made the same day or next day, it will be indicated with a 'Rush Delivery' link on the Payment Center. The calendar icon will display the ‘Available Payment Dates’ in blue and the Rush Delivery date will be highlighted in yellow.
Q: How do I know if my payment will be made electronically, by check or by laser draft payment?
A: The Bill Pay Service reserves the right to select the method by which to remit funds on your behalf to your Payee. These payment methods may include, but may not be limited to, an electronic payment, an electronic to check payment, or a laser draft payment. You can view which method was selected by clicking on the 'Activity' link under the payee in the Payment Center and clicking a payment that has already been processed.
Q: When is my Payment Account debited?
A: When an electronic payment or an electronic to check payment is sent, your Payment Account will be electronically debited on your Scheduled Payment Date. You will have access to your funds in your Payment Account until the money is debited. When a draft check is sent, your Payment Account will be debited when the item is presented against your payment.
You are responsible to ensure the funds are available in your Payment Account when the funds are debited.
Q: What is a laser draft payment?
A: A laser draft payment is a check that is written and send to the payee that looks like a check written from your account. Laser drafts will be debited from your account when the check clears your account.
Q: If a payment is now listed in the “Recent Payments” section, why has my account not yet been debited?
A: The reason why your payments will reflect in the Recent Payments prior to the funds being debited from your Payment Account is because the funds are not withdrawn from your account until the Delivery Date. However, the payments are sent prior to that date. For instance, corporate checks are mailed three days before the Delivery Date and most electronic payments are sent out one day before the Delivery Date. Also, if the payment is made by laser draft check, the check is mailed out prior to the Delivery Date but the funds will not be withdrawn until the check clears your American Bank checking account.
Q: The funds have been deducted from my account, why has the biller not yet been paid?
A: Check to see when and how the payment was made. If it has been more than 10 business days from the process date, and the check has not cleared, contact Customer Service and request the check to be stopped and refunded or reissued.
For electronic payments, if it has been 2 to 4 business days since the due date and the payee has not yet posted the payment, refer to Customer Service. Even though the funds are submitted the day before the Delivery Date, keep in mind that the biller will have their own processing time frames.
For laser draft checks, contact the biller to resolve the issue as with any other check drawn on your personal account.
Q: What happens if the funds are not in my Payment Account?
A: It is important that you ensure you have available funds in your American Bank Payment Account to cover your bill payment(s) and to avoid charges such as insufficient and/or uncollected funds charges. If the funds are not available in your account when your payment is deducted, a 2nd attempt will be made to debit your account. The 2nd attempt could occur as early as the next day after the item was returned. If your funds are still not available after the 2nd attempt, your Bill Pay service may be suspended and the Bill Pay service may utilize an outside collection agency to obtain the funds or they may contact your Biller requesting the funds be returned.
Q: Can I change, or get a refund of, a payment processed as an electronic payment?
A: If the payment status is “Pending," you can cancel the payment. Once an electronic payment is processed, the biller is in possession of the funds and you need to contact the biller to request a refund.
Q: Can an automatic payment be set-up to pay a credit card bill in full each month?
A: If you are signed up for eBills, automatic payments can be set up to pay the full balance.
Q: How can I identify an automatic payment? Can changes be made to an automatic payment?
A: If automatic payments have been established for a biller, you will see that when you click on the 'Auto Pay' link listed under that biller's name in the Payment Center. Once you click that link, you will have the option to change or remove the automatic payment. Any changes made affect all current and future payments that are scheduled as automatic payments.
Q: How can I edit a ‘pending payment’?
A: If the payment is in the ‘Pending Payments’ column, you may choose ‘change’ to edit the pending payment or ‘cancel’ to cancel the pending payment.
Q: Where can I view my History?
A: To view the history for a specific biller or payee, you can choose the 'Activity' link under that company/person. If you want to view the Payment History for all of your billers/payees, click 'Activity' in the left menu. For consumer customers who use AmericanBank Mobile, you can also access the Bill History from your mobile device by signing on to AmericanBank Mobile and choosing Payments from the menu and then selecting Bill Pay History.
Q: What are eBills?
A: eBills are electronic bills that are delivered to you through the Bill Pay service upon your request. The Bill Pay service contains a list of companies that have the capability to send eBills. Each time you create a payee, you can request to add an eBill at the same time. Once the bill is received, you will receive an email alerting you that the bill has arrived and you will be able to sign-on to AmericanBank Online to view, pay or delete the eBill or cancel the eBill service. You will also have the option to automatically pay your eBill on the payment due date listed on the eBill. If you choose to utilize this feature, you can choose to: 1) always pay the eBill, which allows the minimum payment due to be paid or the entire bill, if no minimum is specified; or 2) only pay eBills less than a specified amount, which allows the bill to be paid only if the amount is less than the specified amount. Once auto-pay is set-up, the money is automatically withdrawn from your designated checking account. Your eBills will be retained in Online Bill Pay for a period of six (6) months.
Q: Is there an option to pay eBills automatically?
A: Yes, for eBills you can set up an automatic payment to pay the amount due, the account balance, and also a maximum amount for the automatic payment. Amount due is either the amount of the bill, such as a telephone bill, or the minimum payment on a credit card.
Q: How will I know that a biller can send eBills?
A: If a biller is able to send eBills, then you will see “Add an electronic version of my bill” as an option when setting up the biller. If you do not choose to add an eBill at that time, you can do so at a later date by clicking the Get eBill icon under the Biller in the Payment Center. Once you are signed up for eBills from a biller, there will be a green ON icon next to the eBills under the Deliver By date in the Payment Center.
Q: How can I view an eBill that has already been paid?
A: To view an eBill that has already been paid, click on the 'Activity' link under the biller and then click the payment for which you would like to view the eBill.
Q: Can I use either the Message button in the Bill Pay Service or the Messages link at the top of the page to contact you?
A: The Message button in the Bill Pay Service should be utilized for issues or questions related to the Bill Pay service, including Popmoney and A2A. The Message link at the top of all pages should be used to request assistance with your accounts, statements, password or to ask us any other general account question.
Q: Are there certain days or holidays when bill payments within Bill Pay will not be processed?
A: Yes, the following holidays are considered non-processing days during the calendar year:
- New Year’s Day
- Birthday of Martin Luther King, Jr.
- Washington's Birthday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
A non-processing day means that since the Federal Reserve is closed, payments are not processed.
Q: How do I report a problem with a bill payment or get help with the Bill Pay Service?
A: To report a problem with the Bill Pay Service (including issues related to Popmoney and A2A), to report an unauthorized bill payment, Popmoney or A2A transactions, or to place a Stop Payment on a bill payment, Popmoney or A2A transaction, you may contact Bill Pay Customer Service toll free at 844.884.5356. For other inquiries about your account, or other general questions, please call our Customer Service at 888.366.6622.
Consumer Bill Pay
Q: What are the terms and conditions for the Bill Pay service for personal accounts?
A: Consumers can view the terms and conditions for the Bill Pay Service that are currently in effect within the AmericanBank Online & Mobile Consumer Access Agreement.
Q: How do I begin using Bill Pay?
A: Consumer customers can sign-on to AmericanBank Online and click on Payments in the top menu to access the Online Bill Pay service and establish payment schedules for payees.
Q: Can I access Bill Pay from my mobile device?
A: Consumer customers that have signed up for the Bill Pay service through AmericanBank Online and set-up payees can make payments through AmericanBank Mobile. To make payments from your device after signing into AmericanBank Mobile, select Payments from the menu and Bill Payments. You cannot set-up new payees when accessing Bill Pay through our mobile app or mobile browser.
Q: Is there a charge for Bill Pay?
A: For consumer customers, there is no charge to use Bill Pay.
Business Bill Pay
Q: What are the terms and conditions for the Bill Pay service for business accounts?
A: Business customers can view the terms and conditions for the Bill Pay service that are currently in effect within the AmericanBank Online & Mobile Business Access Agreement.
Q: Is there a charge for Bill Pay?
A: Yes, there is a fee for business customers to use the Bill Pay service. Please refer to our Other Fees & Charges Disclosure for the most current fees.
Q: How do I begin using Bill Pay?
A: Only the Business Administrator can enroll a business in Bill Pay. If you are a Business Administrator, you can sign-on to your accounts using AmericanBank Online and click on Cash Management and Pay Your Bills. You can now begin paying bills through the Bill Pay service.
Q: How can I give my business users' access to the Bill Pay service?
A: After signing on to AmericanBank Online, click on Administration & User Set up. From this page, click on the User that you want to give access to Bill Pay. Click on the box next to Bill Payment under Other Services. All business Users will default to a Level 3 User. Level 3 users can set up and schedule payments, but the payments must be approved by another user of higher authority to be initiated and processed.
Q: Can I change my users' access in Bill Pay?
A: Yes, you can change a User from a Level 3 to a Level 2 User within Bill Pay. Level 2 Users can schedule and initiate payments and approve payments set up by a Level 3 User. To make the change, after signing on to AmericanBank Online, click on Pay Your Bills from the Cash Management screen. From the Bill Pay Payment Center, choose My Profile from the left navigation menu. Choose 'Manage my Users' and select the User that you would like to edit and make the changes.
Q: Can I access Bill Pay from my mobile device?
A: At this time, Business customers are not able to access Bill Pay through AmericanBank Mobile.
Q: How does Popmoney work?
A: Popmoney allows you to easily send money to family and friends or request money from them using their cell phone number or email address. This is a convenient way for you to send money to your child at college, to pay your babysitter, to pay back a friend that you shared an expense with, or request funds from a roommate for shared expenses.
To start using Popmoney, sign into AmericanBank Online, click on Payments and Popmoney or click on Transfer Funds and Popmoney. You can also access Popmoney through AmericanBank Mobile by clicking on Popmoney from the menu.
Q: Is there a limit on the amount of money I can send or request through Popmoney?
A: Yes, for your protection, limits have been created for how much money and how many payments can be sent or requested during various time periods. To view your limits, click on the icon next to the Amounts field when setting up a Popmoney payment.
Q: When will my recipient receive the funds I sent through Popmoney?
A: The timing to receive the funds depends on the delivery speed you choose when you schedule the payment. It could take additional time if your contact has not used Popmoney or will have to log in and accept the payment.
Q: When will I receive the funds I requested through Popmoney?
A: The person you requested the money from has to pay the request first. Once that is completed, you should receive the payment within three (3) business days. The payment will be deposited into the account you selected when setting up the request.
Q: Can I cancel a Popmoney payment?
A: Yes, you may cancel a payment anytime before or on the send date, until the payment has begun processing. Your contact will be notified if you cancel a payment after a payment notification has been sent.
To cancel a payment, sign into AmericanBank Online, click on Payments and Popmoney or click on Transfer Funds and Popmoney. To view schedule payments, click on the Activity and Scheduled Payments. From here you can click to cancel the payment.
You can also cancel a payment through AmericanBank Mobile by selecting Popmoney from the menu and then selecting Schedule Payments. Form here you can select the payment and cancel it.
Your contact will be notified if you cancel a payment after a payment notification has been sent.
Q: Is there a cost to use Popmoney?
A: There is no charge to request or send money (3-day); fees apply to send money next day. Refer to our Other Fees & Charges Disclosure for the most current fee information. You can also view the fee when setting up the Popmoney transaction.
Quicken Express Web Connect
Q: What is required for me to use Quicken® Express Web Connect?
A: To use Quicken, you must have internet access, be enrolled in AmericanBank Online and have Quicken installed on your computer (we recommend using the most recent version of software available).
Q: How do I purchase Quicken or upgrade to a new version of Quicken?
Q: What is Quicken Web Connect?
A: Web Connect allows you to download your transactions from AmericanBank Online, launch your Quicken software, and reconcile your transactions in one easy step.
Q: What is Quicken Express Web Connect?
A: Quicken Express Web Connect allows Quicken to act as an aggregator by automatically downloading your American Bank deposit account information directly into the software. Express Web Connect is a one-way connection. Data is imported into Quicken, but Quicken cannot affect your transactions or balances in any way. You must enter your AmericanBank Online login information into Quicken. During aggregation, Quicken logs in to AmericanBank Online on your behalf. This generally occurs once a day and is outside of regular business hours.
Q: Is there a cost for Quicken Web Connect or Express Web Connect?
A: No, there is no cost to use Quicken Web Connect or Express Web Connect at this time. However, you are responsible for purchasing the Quicken software. Click here to purchase Quicken or upgrade to a new version of Quicken.
Q: What types of accounts can I set up for Web Connect or Express Web Connect?
A: Deposit accounts such as checking, savings, money market and CD accounts can be set up in Quicken.
Q: How do I change my AmericanBank Online password that is saved in Quicken in the Password Vault?
A: To update your AmericanBank Online password in Quicken, select Tools & One Step Update, click Manage my Passwords, select entry for American Bank & enter the updated password.
Q: I have incorrectly entered my AmericanBank Online password when trying to use Express Web Connect and now I am unable to connect. How can I reset my account?
A: If you incorrectly enter your AmericanBank Online password into Quicken and cannot connect, contact our Customer Service Department by phone at 888.366.6622.
Q: Why is Quicken not accepting my AmericanBank Online password for Express Web Connect?
A: Below are a few possible solutions if your password is not being accepted.
- Quicken will not accept your AmericanBank Online password if it contains an ampersand (&), left carat (<) and right carat (>). To resolve the issue, sign into AmericanBank Online and change your password to remove those characters. Once that is complete, edit your AmericanBank Online password in Quicken by choosing Tools & One Step Update, click Manage my Passwords, select the entry for American Bank & enter the updated password.
- You may have recently changed your AmericanBank Online password and did not change it in Quicken. To edit your AmericanBank Online password in Quicken, choose Tools & One Step Update, click Manage my Passwords, select the entry for American Bank & enter the updated password.
Q: I cannot remember my Quicken Vault Password, can you reset it for me?
A: Unfortunately, if you forgot your ‘Vault Password’, you will have to delete the vault, re-set your passwords and then set a new password for your password vault. To delete your Vault, choose Tools > Password Vault > Delete Vault and All Saved Passwords or Reset Vault.
Q: How can I get additional information for Quicken?
A: For additional information, we recommend visiting the Quicken Support site. You can also find additional Frequently Asked Questions, Live Chat, and obtain telephone numbers to contact us directly on our site. You may also contact a member of our Customer Service team with any questions or concerns.
Loans and Lines of Credit
Q: What kinds of loans do you offer?
A: We offer lines of credit, new and used automobile loans and home equity loans and lines of credit to customers who are Pennsylvania homeowners.
Q: Does American Bank offer Credit Cards?
A: Yes, we offer a Visa Platinum credit card which has a very low Fixed Rate and an interest-free grace period for purchases, when you pay your balance in full each month by the due date.
For a low annual fee, you can earn points with each purchase with Visa Platinum Scorecard, which can be redeemed for premiums such as airline tickets, car rentals and so much more.
Or perhaps you would like to avoid fees altogether. With American Bank’s Visa Platinum program, you’ll get great rates on purchases, a generous credit limit and NO ANNUAL FEE! Click here to learn more about credit cards.
Q: Does American Bank offer mortgage loans?
A: Yes, we offer residential mortgage loans. Click here to learn more about the residential mortgage products available.
Certificates of Deposit
Q: What is an “Instant Access CD”?
A: An Instant Access CD pays a guaranteed rate of interest for a 120-day term. However, this CD is available for withdrawal when you need it, whatever you need it for, without penalty, after being on deposit for 7 days.
Q: What is the minimum purchase amount of a CD?
A: Most of our CDs have a minimum purchase amount of $500. However, IRA CDs have a minimum purchase amount of $250.
Q: What are your penalties for early withdrawal if my CD was opened or renewed on or before November 20, 2016?
A: If your CD term is for one (1) year or less, you will be charged a penalty, in an amount equal to 90 days’ simple interest on the amount withdrawn.
If your CD term is for more than one (1) year, you will be charged a penalty, in an amount equal to 180 days’ simple interest on the amount withdrawn. Click here for additional information.
Q: What are your penalties for early withdrawal if my CD was opened or renewed on or after November 21, 2016?
A: If your CD term is for one (1) year or less, you will be charged a penalty, in an amount equal to 90 days’ simple interest on the amount withdrawn.
If your CD term is for more than one (1) year but less than three (3) years, you will be charged a penalty, in an amount equal to 180 days’ simple interest on the amount withdrawn.
If your CD term is for three (3) years or more, you will be charged a penalty, in an amount equal to 365 days’ simple interest on the amount withdrawn.
Q: What steps are being taken by American Bank to ensure the privacy and security of my account information?
A: You are the only one who should know the Password you use to access your accounts online through AmericanBank Online. We will generate a Password that will be sent to you by U.S. mail. We require that you change your Password after your first sign-on, and recommend that you change your Password at regular intervals. While we will make every reasonable effort to maintain the privacy and security of your account information, we cannot be responsible for the confidentiality of your Password once it has been received by you.
Our online banking system, AmericanBank Online, uses state-of-the-art secure communications. Customers can use online banking if their browsers support Secure Socket Layer (SSL) encryption. SSL encryption ensures that electronic messages between you and American Bank cannot be read by outside parties, even if intercepted.
We require that you use a browser that supports 128-bit encryption.
SSL performs three critical safety functions. First, it authenticates or ensures that the server you are connected to is the one it purports to be. Second, SSL creates a secure communications channel by encrypting all data packets in transit between your SSL-capable browser and the American Bank SSL-capable server. Third, SSL creates a cryptographic checksum to ensure data integrity. The checksum provides a count of the number of bytes in a document. Therefore, if a message is not received in its entirety, it is rejected and another copy is sent.
A 128-bit capable browser gives you the highest level of protection possible whenever you make financial or confidential transactions over the Internet. When you use the 128-bit version of Internet Explorer or other approved browser in a secure connection with American Bank, the information in the exchange is scrambled into the toughest-to-crack code available today.
For your protection, the online banking system has built-in timers that terminate access if you are not actively using the system.
Finally, your private information, such as your Sign-On ID and your Password, will never be displayed, nor will we ever ask you to provide your Password to us.
Q: What steps should I take to help ensure the security of my account information?
A: You share responsibility for maintaining the security of personal account information when using online services.
We require that you change your Password after your first sign-on, and recommend that you change your Password at regular intervals.
When you finish your online banking session, you should click on the “Sign Off” link to leave the service, and you should close down your browser.
In addition, you should never reveal your Sign-On ID or Password to anyone.
Q: What if someone learns my Sign-On ID or Password?
A: If you suspect that someone knows your Password, you should immediately sign on to AmericanBank Online and change your password. When you are logged in, click on My Profile and select Change Password. You will then enter the required information to change your Password.
Always keep in mind that you should never share your Password with anyone.
Q: How can I tell if my online session with American Bank is encrypted?
A: Most browsers have an icon such as a key or a lock to represent an encrypted session. A broken key or an open lock indicates that the session or mode is not encrypted. Although a broken key or open lock might appear when the page loads between two encrypted pages, the session is still encrypted if a key or a lock is present when the page is loaded.
Q: How can I tell if the American Bank web site that I am accessing is legitimate?
A: Extended Validation (EV) SSL, which is a standard feature within the latest versions of Internet Explorer, Chrome and Firefox, was created to combat the growth of Internet threats such as phishing.
The EV SSL certificate operates exactly like a traditional SSL certificate in that it establishes a private communication channel enabling the encryption of data during transmission. When your Internet browser accesses a page with a valid EV SSL certificate, the background of the address bar turns green. This indicates immediately that the site has been authenticated and signifies to you that it is safe to proceed. In addition to the green bar, the browser also contains an additional field to the right of the address bar, called the Security Status Bar. The Security Status Bar displays the organization name, which comes directly from the certificate. Because the name has been verified directly from the certificate and is displayed for you to see, you can rely on its accuracy.
In order to view an Extended Validation SSL certificate for a web site, you must have a current version of Internet Explorer, Chrome or Firefox. If you would like to have this feature available and do not have the correct version of your Internet browser, you can visit the web site for your Internet browser and upgrade your browser.
Browser Questions and Answers
Q: What are American Bank’s requirements for approved browsers?
A: In order to provide maximum security and a secure connection between your computer and our network, we require that you use an internet browser that is compatible with American Bank’s security requirements including 128-bit encryption.
Q: What is a browser and what does it do?
A: A browser is what enables you to visit Web sites and view Web pages on your computer screen. Just as a word processor is the software you use to write letters and papers with your computer, a browser is the software you use to surf the Web.
In essence, a browser handles all the work that goes into searching for and viewing Web pages. So, for example, when you type www.ambk.com, your browser understands what this means and knows how to instruct your computer to find that Web site.
Once you get to a site, your browser knows how to turn the programming instructions sent over the Internet into a meaningful Web page. If your browser didn’t understand this code, you couldn’t read this material and view the accompanying graphics, like the American Bank logo at the top of this screen.
Q: Which browser can meet security requirements and best use the online banking system?
A: Newer versions of Microsoft Internet Explorer and Mozilla Firefox generally support Secure Socket Layer (SSL) 128-bit encryption. If your browser does not support 128-bit encryption, you should visit the web site of your Internet browser to upgrade your browser.
Please note that not all browsers will support American Bank’s security requirements.
Q: How does my browser affect the security of account information?
A: Most browsers allow you to get to American Bank’s home page and view informational pages. American Bank’s stringent security standards take effect when you view your account information, pay bills online, or do any other banking-related activity that requires high levels of security.
American Bank determines whether the browser you’re using is approved for online banking. Among the many security features we look for when evaluating browsers, the following are particularly important:
Encryption: Browsers play a vital role in encryption, so American Bank tests browsers to make sure they provide the high levels of encryption required for online banking. To view balances, transfer funds, pay bills or conduct other online banking services, a browser with ”128-bit” encryption is required.
No storage of account information: Normally, when you surf the Web, your browser temporarily stores information in your computer’s memory. However, when you view pages in an online banking session, American Bank prevents your browser from storing information. That means that after you end your online banking session, no one can use your browser or computer to find information about you and your accounts.
Q: What is the difference between 128-bit and 40-bit or 56-bit encryption?
A: The difference between types of encryption boils down to how quickly the key used to encrypt data can be discovered. Low-level encryption, 40 or 56 bits, may be acceptable for sites with low-value information. However, a hacker with the tools could crack the code in a matter of minutes. High-level encryption (128-bit), can calculate 2 to the 88th power times as many combinations as 40-bit encryption. That’s over a trillion times a trillion times stronger.
Q: If I have the correct browser, why can’t I sign on?
A: It is possible that your Internet service provider or your employer does not support Internet communications using SSL protocol. Please contact your employer’s system administrator or Internet service provider for assistance.
What if I have another question?
Q: What if I have another question?
A: You may send us a secure email by clicking here, call us at 888.366.6622 during our Customer Service Hours or if you are an online banking customer after signing on to view your accounts, send us a secure Message.
Thank you for your business. We look forward to serving you!