Do you need to reach us?
If you have a question about your account or need additional information, we’ve provided you with different ways to contact us below. Simply select the method that’s right for you. We look forward to serving you!
* Please note that due to the Coronavirus COVID-19 pandemic, the hours for our branch and Customer Service may have changed. Click here for additional information about how our operations have been modified as a result of the ongoing pandemic.
Branch Location Hours
Our branch located at 4029 West Tilghman Street in Allentown, PA is open during the following hours for your convenience. You can stop in and see us at our branch for any of your banking needs!
- Monday - Wednesday / 9:00 AM - 5:00 PM Eastern time
- Thursday - Friday / 9:00 AM - 6:00 PM Eastern time
- Saturday / 9:00 AM - 12:00 PM Eastern time
For general questions, call us toll-free at 888.366.6622 or have us call you.
You can contact one of our Customer Service Representatives with your questions and for Online Banking support. Our Customer Service hours are as follows:
- Monday – Friday / 8:00 AM – 6:00 PM Eastern Time
- Saturday / 9:00 AM – 12:00 PM Eastern Time
Our Customer Service Representatives are here to help!
Residential Mortgage Inquiries
For general questions regarding residential mortgages, call us at 610.973.8181 or toll-free at 888.366.6622 or have us call you. A member of our residential lending team is ready to assist you!
Loan Billing Errors and Payoffs
If you think there is an error on your statement, write to us at: American Bank, Attn: Loan Department, 4029 W. Tilghman St., Allentown, PA 18104.
We will be more than happy to provide you with payoff information when you fax or send us a written request including your account number and payoff date to: American Bank, Attn: Loan Department, 4029 W. Tilghman St., Allentown, PA 18104 or by fax to 610.289.3326.
Send us a secure e-mail with your inquiry by clicking here.
We’ll respond to your inquiry in a timely manner.
Fax us at 610.289.3326
Write us at 4029 West Tilghman Street, Allentown PA 18104
Visa Debit Card
Report your Visa Debit Card lost or stolen at 800.417.8715 (toll free) or 614.564.5101 (if calling outside of the United States).
Create or change the PIN for your Visa Debit Card by calling 800.992.3808 (toll free) or 614.564.5101 (if calling outside of the United States).
Visa Credit Card
Report your Visa Credit Card lost or stolen, call 800.299.9842 (toll free) or 727.570.4881 (if calling outside of the United States) or after hours 866.604.0381 (toll free).
If you have a suggestion as to how we can serve you better, let us know! You can use the contact information above to send us your suggestions.
Thank you for the opportunity to serve you!