Do you need to reach us?
If you have a question about your account or need additional information, we’ve provided you with different ways to contact us below. Simply select the method that’s right for you. We look forward to serving you!
Office & Branch Locations
Our executive offices are located at 615 Waterfront Drive, Suite 501 in Allentown, PA.
Our branch is located at 4029 West Tilghman Street in Allentown, PA. Customers should visit our Tilghman Street location for their banking needs.
Branch Location Hours
You can stop in and see us at our branch at 4029 West Tilghman Street in Allentown, PA during the following hours and we will be more than happy to assist you!
- Monday - Thursday / 9:00 AM - 5:00 PM Eastern time
- Friday / 9:00 AM - 6:00 PM Eastern time
- Saturday / 9:00 AM - 12:00 PM Eastern time
For general questions, call us toll-free at 888.366.6622 or have us call you.
You can contact one of our Customer Service Representatives with your questions and for Online Banking support. Our Customer Service hours are as follows:
- Monday – Friday / 8:00 AM – 6:00 PM Eastern Time
- Saturday / 9:00 AM – 12:00 PM Eastern Time
Residential Mortgage Inquiries
For general questions regarding residential mortgages, call us at 610.973.8181 or toll-free at 888.366.6622 or have us call you.
Loan Billing Errors and Payoffs
If you think there is an error on your statement, write to us at: American Bank, Attn: Loan Operations Department, 4029 W. Tilghman St., Allentown, PA 18104.
We will be more than happy to provide you with payoff information when you fax or send us a written request including your account number and payoff date to: American Bank, Attn: Loan Operations Department, 4029 W. Tilghman St., Allentown, PA 18104 or by fax to 610.289.3326.
Send us a secure e-mail with your inquiry by clicking here.
We’ll respond to your inquiry in a timely manner.
Fax us at 610.289.3326
Visa Debit Card
Report your Visa Debit Card lost or stolen at 800.417.8715 (toll free) or 614.564.5101 (if calling outside of the United States).
Create or change the PIN for your Visa Debit Card by calling 800.992.3808 (toll free) or 614.564.5101 (if calling outside of the United States).
Visa Credit Card
Report your Visa Credit Card lost or stolen, call 800.299.9842 (toll free) or 727.570.4881 (if calling outside of the United States) or after hours 866.604.0381 (toll free).
If you have a suggestion as to how we can serve you better, let us know! You can use the contact information above to send us your suggestions.
Thank you for the opportunity to serve you!