If you’ve been the victim of fraud or identity theft, we are here to assist you in any way we can. The information below can help you resolve the issue as quickly as possible. You can also always contact our Customer Service team and we will be more than happy to provide additional information where available.
Phishing Email
If you receive an email that is suspicious and is using American Bank’s name, we would appreciate if you would forward it to us immediately.
Fraudulent Activity
If you suspect that fraudulent activity has occurred with any of your American Bank accounts, please contact us immediately. You can do so by contacting Customer Service either by phone at 888.366.6622, by clicking here to send us a secure email or by sending a Secured Message when you are signed on to your accounts through AmericanBank Online.
Here are some additional steps you can take if you become a victim of identity theft.
- Report the incident to the police immediately. If you know where your identification was stolen, that would be the correct police jurisdiction in which to report it. Insist being given a police report number and get a copy to enclose in correspondence with credit agencies.
- Report all stolen cards to the issuers immediately and request new card numbers. Always respond to written credit card receipt notifications received in the mail.
- Notify your bank in the event that your checks are stolen and request that your account be closed.
- In order to prove your innocence, be prepared to fill out affidavits of forgeries for banks, credit grantors, and recipients of stolen checks. They are joint victims with you and may suffer a financial loss.
- Be prepared to work with retailers who have been victimized by someone using your name to help mitigate their losses, if necessary.
- Contact the social security office if someone is using your social security number to establish credit or new accounts. If SSN fraud is suspected, call the Office of the Inspector General hotline at 800.269.0271.
- Obtain copies of your credit report periodically to see if there are any unknown credit lines in your name. You are entitled to a free copy of your credit report, at your request, from each of the nationwide consumer reporting companies – Equifax, Experian and TransUnion once every 12 months. You can learn more about how to obtain your free credit report(s) by clicking here. You can also purchase additional copies of your credit report for less than $10. All three major credit reporting agencies in the United States have toll free numbers which can be utilized for ordering a credit report. Equifax: 800.685.1111, Experian: 888.397.3742, TransUnion: 877.322.8228. Each agency has a consumer fraud division-call them.
- Report suspected fraud to the credit reporting agencies and request that your account be red flagged.