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Online and Mobile Banking Upgrade

We are very excited to announce that our new and improved online and mobile banking platforms will be available on Tuesday, February 25, 2020. It is important to note that as we prepare for this conversion, access to our current online and mobile banking sites will be unavailable starting at 7:00 am ET on Monday, February 24th. We encourage you to note these dates for your reference now so that you can prepare appropriately.

Whether you are accessing your personal or business account online, you will still be able to sign-on directly from our homepage. However, prior to entering your Sign-On ID and password, you will select whether you are signing on to view personal or business accounts. Personal customers will continue to use their Sign-On ID and password, however, there will be some minor changes to the sign-on process for our business customers, which will be communicated to them directly via mail and/or email. 

Quicken and QuickBooks Resources

The following links are useful if you are a Quicken, QuickBooks or Mint user and need additional instructions for transitioning your account information in preparation of the upgrade.

Below you will find some helpful frequently asked questions (FAQs) about the upcoming upgrade which provide some additional details and information for both consumer and business customers. We recommend that you review these questions carefully. 

Consumer FAQs

Q. How do I sign into the new site or App?

A. If you are an existing online banking customer, you will enter your current Sign-on ID and the temporary password sent to you by secure message prior to the upgrade.  After entering some verification information, you will be required to select a new password and can then begin using the new site immediately.

Q. Will I need a new Sign-on ID or Password to log in?

A. If you did not review the secure message that was sent prior to the upgrade and need help logging in, please contact us by phone and we will assist you.

Q. Do I need to download a new App for my iPhone, Android, or iPad?

A. Yes, however, you should delete the current app prior to downloading the new App.  After you delete the current App, go to your App store and search for “AMBK.”  You should see two Apps, one for consumer users and one for business users.  The icon for the consumer App has a white background with a red “A” and a blue “B.”   

Consumer App Icon       

Q. How do I change my password?

A. If you are logged in, click on the gear icon in the top right corner and select the “Forgot my Sign-on ID or Password” option from the menu.  From there, you will choose “Forgot or Reset my Password” and you can then enter a new password.  If you are not logged in, you can click on the Forgot Sign-on ID or Password link from the login page.  After successfully entering verification information, you will be able to create a new password.

Q. How do I change my Sign-on ID?

A. After successfully logging into AmericanBank Online or Mobile, simply send us a secure message with your requested Sign-on ID.  Once we make the change, we will contact you to let you know it has been completed and you can then start using your new Sign-on ID.

Q. How do I send a Secure Message?

A. You can find the Secure Message option in the left menu after you have logged into AmericanBank Online or Mobile.  For your convenience, you can now send us attachments through Secure Message provided they are jpg, png, or pdf document types.

Q. How do I make a loan payment or advance my loan?

A. Once you are logged in to AmericanBank Online or Mobile, click on “Transfer” from the left menu and select the account that you want to pay or advance from along with the account to offset the transaction and submit.

Q. Can I change the name on or add a nickname to my account(s)?

A. Yes, after logging in, choose the gear icon in the box of the account you want to rename.  Then, select the pencil icon next to the account name and enter the new account name that you’d like to use.

Q. I can no longer see one of my accounts when I login. How do I add it?

A. If you could previously see your account and now you cannot, it is possible that you chose to “hide” the account.  To see if the account has been hidden, choose the gear icon from the top right and then Settings.  If you see the account listed on this page, simply click on the gear next to the account and there will be a slide bar next to Hide Account.  If it is blue, the account has been hidden-simply click the slide bar to unhide it.  If you do not see the account listed here, send us a Secure Message with the account number that you no longer see and we will add it for you.

Q. How do I export my transactions?

A. On the Transaction History page, you will see an icon to Export.  When you click on Export, you will have the option to choose the format to which you want to export.

Q. How do I get the check boxes on the register page to save?

A. When checking off items on the register page, you must click the Save button in the grey menu bar before leaving the page.  Otherwise the check boxes will not stay checked.

Save Register

Q. Will I still be able to set up ACH transfers to my American Bank account from my accounts at other Financial Institutions?

A. Yes, click on External Transfer from the left menu after logging in to your accounts and you will be able to set up these transfers.  As an added benefit, you will also be able to send money from your American Bank account to your accounts at other Financial Institutions.   If you were previously using the ACH Direct service, you will need to set up any accounts from which you previously transferred as those accounts and scheduled transfers did not convert over to the updated platform. 

Q. Will the transfers that I had previously scheduled still be processed?

A. Previously scheduled transfers that were set up between your American Bank accounts should convert and be available to you after the upgrade is complete.  However, we recommend that you log in and review your scheduled transfers after the upgrade to ensure that the information is correct. It is important to note that ACH transfers scheduled through the ACH Direct program will not convert and those will need to be set up again.

Q. Will my Bill Pay payees and payments convert?

A. Yes, if you are a current Bill Pay user, the first time you access Bill Pay you should see all of your payees and payments.  If you do not see them but expect information to be there, please contact us right away so that we can assist you in a timely manner.

Business FAQs

Q. What is my Company ID?

A. The administrator for your business received a letter which contains your Company ID along with instructions needed to login.  If you are a Business User and need assistance, you should contact the Business Administrator.  If you are the Administrator, please contact us for assistance.

Q. Will I need to use my Company ID every time I log in?

A. Yes, for added security, you will now use a Company ID along with your Sign-on ID and Password when logging into online or mobile banking.

Q. Do I need to download a new App for my iPhone, Android, or iPad?

A. Yes, however, you should delete the current app prior to downloading the new App.  After deleting the current App, go to your App store and search for “AMBK”.  You should see two Apps, one for consumer users and one for business users.  The icon for the business App has a blue background with “AB Business” in white letters. 

Business App Icon

Q. How do I change my password?

A. If you are the Business Administrator, contact us for assistance.  If you are a Business User, you will need to contact your Business Administrator or another user that has been granted access to manage users.

Q. How do I send a Secure Message?

A. Once you are logged into online or mobile banking, you can find the Secure Message option in the left menu.  For your convenience, you can now send us attachments through Secure Message provided they are jpg, png, or pdf document types.

Q. How can I make a loan payment or advance my loan?

A. Once you are logged in to AmericanBank Online or Mobile, click on Transfer from the left menu and select the account that you want to pay or advance from along with the account to offset the transaction and submit.

Q. Where can I change the name on one of my accounts?

A. After logging in, choose the gear icon in the box of the account you want to rename.  Select the pencil icon next to the account name and enter the  new account name you’d like to use.

Q. I can no longer see one of my accounts when I login. Where can I add it?

A. If you could previously see your account and now you cannot, it is possible that you choose to Hide the Account.  To see if the account has been hidden, choose the gear icon from the top right and then settings.  If you see the account listed on this page, simply click on the gear next to the account and there will be a slide bar next to Hide Account.  If it is blue, the account has been hidden, simply click the slide bar to unhide it.  If you do not see the account listed here, simply send us a Secured Message with the account number that you no longer see and we will add it for you.

Q. How do I export my transactions?

A. From the Transaction History page, you will see an icon to Export.  When you click Export you will have the option to choose the format you want to export to.

Q. How do I get the check boxes on the register page to save?

A. When checking off items on the register page, you must click the Save button in the grey menu bar before leaving the page.  Otherwise the check boxes will not stay checked.

Q. Will the transfers that I had scheduled previously still be processed?

A. Previously scheduled transfers between your American Bank accounts should convert during the upgrade.  However, we recommend that you log in and review your scheduled transfers to ensure that the information is correct.

Q. How do I log into Bill Pay?

A. If you are a current Bill Pay user, a letter will be sent to your Business Administrator with login instructions approximately the week prior to the upgrade.  If you need assistance, you should reach out to the Business Administrator.  If you are the Administrator, contact us for assistance.

We hope you are looking forward to this upgrade as much as we are! Be sure to check back to this page often for updates and additional information as we get closer to our launch date. In the meantime, if you have any questions about online or mobile banking, contact us.

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