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Consumer Customer Security Email - May 2016

Consumer Customer Security Email - May 2016

May 11, 2016


Dear Customer: 

You put locks on the doors and windows of your home to protect your family but are you taking all the steps you can to protect your personal information online?  We would like to help by giving you simple steps to secure your computers and mobile devices when banking online.

  1. Take extra precautions for logging into bank and other financial accounts by using strong User IDs and passwords. You should also consider using a separate computer solely for online banking or shopping.
  2. If you provide financial account information to third parties online, such as online account aggregation services, thoroughly research the company behind the website and ask what protections the website offers if it experiences a data breach or loss of data.
  3. Periodically check your bank accounts for signs of fraud. We recommend checking your accounts at regular intervals to spot and report errors or fraudulent transactions.  A good rule of thumb is to check your accounts online once or twice a week.
  4. Keep your software up to date. Software manufacturers continually update their products to fix vulnerabilities or security weaknesses when they find them.  Make sure you verify the legitimacy of the updates and/or patches and then install them as soon as possible. 
  5. Install anti-virus software that prevents, detects and removes malicious programs. Hackers are always developing new malware that can access computers and steal information.
  6. Use a firewall program to prevent unauthorized access to your computer. A firewall acts as a gatekeeper that helps screen out hackers, malware and other intruders who try to access your computer from the Internet. 
  7. Take advantage of Internet safety features. When banking online, shopping on websites or filling out an application that requests sensitive information, make sure you are dealing with reputable companies.  Also, look for the padlock symbol on a webpage and a web address that starts with “https”. 
  8. Be careful where and how you connect to the Internet. A public computer may not have up-to-date security software and could be infected with malware.  If you are using a laptop or mobile device for online banking or shopping, avoid connecting to a wireless network at a public hotspot.  These areas can be used by criminals to intercept your device’s signals and as a collection point for personal information. 
  9. Consider setting up a different account on your computer that had administrative rights to install software and make changes to your computer. Only use this account when you intend to install or upgrade software.  This reduces the risk of unknowingly clicking on a link that downloads and installs malicious software.  Utilize a non-administrator account for your day-to-day computer use.

Also, it is important to note that we will never call or send you emails asking you to provide, update, or verify personal or account information, such as passwords, social security numbers, PINs, debit or credit card numbers or other confidential information.  If you receive any communication from someone posing as American Bank requesting such information, please contact us at 888.366.6622 to confirm authenticity.

We hope you find this information useful.  For more information about security and protecting your information, visit our website, AMBK.com.  If you have any questions about your accounts, please feel free to contact a member of our Customer Service team toll-free at 888.366.6622. It will be our pleasure to assist you!




Sandra Berg

Sr. Vice President, Chief Operating Officer

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