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Mobile Security Tips

Mobile security

Banking on the go using your mobile device is easy and convenient. Below are some helpful tips we recommend you follow to keep your sensitive information private and secure when using your mobile device.

What you can do

Update your mobile devices

Mobile devices are essentially small computers with software that need to be kept up-to-date just like a PC or laptop to protect against viruses and malware.

Think before you app

Make sure you only download apps from reputable sources to ensure the safety of your personal and account information. Make sure to download device and app updates regularly, as these often include fixes to security flaws.

Mobile device security software

While it’s common practice to protect your desktops and laptops with anti-virus software, it is much less common to similarly protect your smartphone or tablet. Threats to your security include virus apps and active hackers. As more of us rely heavily on our mobile devices and with potential digital danger around every corner, it is imperative to ensure they are protected with anti-virus software and security software.

Below are links to several vendors that offer mobile security software:*

* We do not endorse a particular software or company and do not offer technical support for any of the software listed on this page.  We encourage you to research the information provided and contact the appropriate companies with any questions you may have about their products or services.

Additional security recommendations:

Guard your personal information

Protect your mobile device just as you would your computer. Be sure to always store your device in a secure location.  

** Biometric identifier means a distinctive and measurable human characteristic that can be used to label and describe any individual. A biometric identifier includes, but is not limited to, fingerprint, face, voice, iris, retina and handwritten signature - as long as the identifier is unique for the individual. 

Remember, you are responsible for keeping your Sign-On ID, password, account numbers, personal identification data and other account information confidential. For more information, view the Security Procedures section in the AmericanBank Online and Mobile Consumer Access Agreement or AmericanBank Online and Mobile Business Access Agreement.

Access your accounts from a secure location

How we protect you 

We value the trust you have placed in us to protect your personal information. Below are several ways that we help to safeguard your information while using mobile banking:

In addition, we want to assure you that we will never send you emails or text messages asking you to provide, update, or verify personal or account information, such as passwords, social security numbers, PINs, debit or credit card numbers or other confidential information. If you receive any communication from someone posing as American Bank requesting such information, please contact us at 888.366.6622 to confirm authenticity.

We also do not disclose any non-public information about our customers to any third parties, except as permitted or required by law. We do not, and will not, sell your personal information to third-party marketers or any other entity for any purpose. For more information, please refer to the Privacy Policy. 

Protect yourself from mobile fraud

Mobile phones and tablet devices offer convenience, but they are also easy to lose or steal. Here are some ways you can protect yourself now in the event your device is lost or stolen later:

If your device is lost or stolen:

If you suspect any of your personal information has been compromised or if you have suspicions about the authenticity of an American Bank mobile banking app, please contact us immediately at 888.366.6622.

Report Fraud


Suspicious Online Transactions


Suspicious Debit Card & ATM Card Transactions


Report ID Theft

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