Man entering credit card information into mobile device

Mobile FAQs

General Information

Q. How do I access AmericanBank Mobile on my phone?

A. You can download American Bank’s Mobile App from the App store on your iPhone or Google Play on your Google device.  Or, click on the appropriate link to download the App directly: iPhone or Google.

Q. How do I know I am downloading a legitimate App?

A. To ensure the safety of your personal and account information, download mobile apps from reputable sources only such as Google Play or the iTunes Store and ensure that American Bank is listed as the App publisher.

Q. Do I use the same login credentials to access AmericanBank Online whether I'm using my computer or the Mobile App?

A. Yes, you use the same login credentials for both.

Q. Is my personal or financial information stored on my phone?

A. No, American Bank does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. 

Q. What if my phone is lost or stolen?

A. If your mobile device is lost or stolen, no one can access your account without knowing your unique Sign-On ID and your password. However, if your device is lost or stolen, we recommend that you change your password for online banking.

Q. Should I install anti-virus protection on my mobile device?

A. American Bank recommends the use of anti-virus software when available for your mobile device.  Anti-virus software may not be available for all mobile devices.

Q. Can I pay bills through the Mobile App?

A. Consumer users that are currently using online bill pay can pay bills through the Mobile App.  

 

 

Learn how we protect your privacy.

Check out tips and information about how you can protect your personal information online.

Learn more about our mobile banking app.

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